Pytloun Grand Hotel**** Imperial in Liberecký kraj

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comments 5

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  Tony Chote

  :: 21 May 2018 23:47:16

  Incompetent staff. Hotel location is good with nice interior design. However, staff is very lack of service mind. When I got back to my room in the evening and hot water not working nor telephone so I walked down to get a help from reception. With unfriendly welcome face, he walked up to check the shower(basically just did as normal people do, turn shower to hot water) and it didn't work. Then he said to me to wait for tomorrow morning when technician comes. I was surprise. Without trying any further or even call someone, he just said straight to my face that he didn't make water to be like this. That when I got mad and asked him to leave the room. This tells that not only bad staff(not all of them but I experience a few during my stay), the hotel has no spare solution , if there is a blackout ,expect no spare electricity, no hot water, best is for you to wait, if there is any problem during the stay I don't think they will take any responsibility either . I am sure general people would not pay big money for such a hotel where services and solution to pronlem are absolutely absent.

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  Gary Jones

  :: 18 May 2018 09:33:49

  Easiest the best hotel I stayed in in this Country in the last 15 years. Simply excellent. A must to stay at

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  magnusdk121

  :: 02 May 2018 10:22:02

  Nice hotel and extremely fair prices, but as you look around the hotel you'll realise that there is a lot of lackluster fixes to the hotel, such as the sink nok being secured to the table.

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  Wayward Writer

  :: 01 May 2018 22:50:38

  Solid with awesome, American-Czech and more, buffet, comfortable bed, great whirlpool tub, would've been 5 stars but the AC wasn't great

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  Martin POKORNÝ

  :: 30 November 2017 18:31:35

  Very friendly and helpful staff (a real personal approax and care). Luxury breakfast, tasty food and nice atmosphere. Unique design rooms (some extra cost) - each of them was designed by a different architect, therefore they are completely different. Interior lights with changeable colours (mood lights), really big screen LCD TVs and comfortable sleep (3 sizes of pillows). Great cuisine, especially the daily menu was a bargain with great value for money ratio.