T-Mobile Značková prodejna in Praha 3 - Vinohrady-Flora

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comments 5

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  Dan Johnston

  :: 20 June 2017 15:03:04

  They have no phone # or email address to reach if you have a problem. A nightmare of a company. Avoid at all costs especially if you're an expat. They will screw you over. I never received any invoice, and so paid my first bill late. They charged me 1500czk fines for this, and told me I need to visit their head office to discuss it (which is outside of Prague).

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  Lenka Legerská

  :: 06 June 2017 19:39:35

  Při žádosti o ukončení tarifu mi OMYLEM zrušili telefonní číslo. Toto mi ale sdělili až na infolince. Zaměstnanci na pobočce nebyli schopni prijit na to, proč mi najednou nefunguje simka. Jen mě odkazali na pobočku v Roztylech, kam musím osobně (21. století) zajet. Velké minus zaměstnancům pobočky a velké plus jejich kolegovi na infolince, který mi ušetřil den volna v práci, které bych si kvůli neschopnosti jeho kolegu musel vzít.

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  Martinus Heesters

  :: 12 March 2015 10:30:06

  First off, I've had the same problem with Vodafone for 2.5 years: they are supposed to get the money out of my account automatically but it never worked. They blame the bank, the bank says they never even tried and all data was correct in their system. Vodafone customer service would investigate but never called back or fixed it. Also cancelling Vodafone is nearly impossible. I went to the store, asked them to cancel it but you have to get called back by an annoying retention department, who then doesn't want to cancel your account because you don't have your PIN anymore. What ever happened to verifiying by personal data such as birth date? So I had to go back to the Vodafone store to get my PIN and reset my password and again made another appointment for the retention department to call me back, which you already guessed: never happened. They did have the nerve to send the next bill to my new phone number! Not accepting any more nonsense, I went to their store and got the subscription cancelled within 15 minutes. The trick? Shouting and swearing in a store full of customers and refusing to leave until your problem got solved. If Vodafone thinks this is the way to keep customers, they have a lot to learn about service delivery.

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  Сергей Шаль

  :: 15 January 2015 19:19:42

  All of the positive comments are written by employees or bots. Services for recharge do not work, therefore I can not recharge until my charging date. Therefore I will have to go to Vodafone point to re-apply my contract, loosing time from work. NO NUMBER YOU CAN CALL TO ACTUALLY SPEAK TO SUPPORT, all automatic responses in czech

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  Mirek Absolon

  :: 12 January 2015 14:28:00

  Jsem paušální 7 měsíců požadují odstranit 1 kamaráda a nic . V 11 měsíci mi na účtoval i 200 při se jim tam dostal nějaký vir ale po zavolání se vyřešilo ale podruhé mi nepřišla faktura dóm porad mi říkají něco co není pravda